Information We Collect
When you register and use the 31900 platform, we collect several categories of information to ensure the service runs smoothly and securely:
Account Information
This includes your full name, an active Malaysian phone number, email address, date of birth, and username you register with. This information is necessary to create and verify your account and fulfill identity verification requirements.
Payment Information
When you make deposits or withdraw winnings in Malaysian Ringgit (RM), we record transaction details including payment methods used (such as Boost, GrabPay, or TNG eWallet), transaction amounts, times, and payment status. We do not store credit card numbers or digital wallet passwords directly—financial processing is handled by registered third-party payment providers.
Device and Browser Information
We collect technical details like device type, operating system, phone model, browser version, IP address, and screen resolution. This data helps us optimize the platform experience for the Android and iOS devices used by Malaysian users.
Usage Data
We log platform activity including games played, session times, access frequency, button clicks, and pages visited. This data is used to improve the interface and ensure account security by detecting unusual patterns.
Purpose of Information Use
31900 uses the information collected solely for purposes directly related to delivering our services to users in Malaysia:
- Account Management: Verifying user identity, processing registration, managing login, and ensuring account security from unauthorized access.
- Transaction Processing: Verifying deposits and withdrawals in RM, tracking transaction history, and resolving payment disputes if they arise.
- Service Improvements: Analyzing aggregated usage patterns to improve platform performance, enhance the user interface, and add new features relevant to local users.
- Communications: Sending important account notifications, security updates, transaction confirmations, and, with your consent, promotional information or platform updates.
- Legal Compliance: Meeting reporting and compliance requirements mandated by Malaysian authorities, including anti-money laundering obligations.
31900 does not use your personal information for third-party advertising without your explicit consent.
Data Storage and Security
31900 adopts appropriate technical and organizational measures to protect users’ personal information from unauthorized access, disclosure, alteration, or destruction.
Key security measures we implement include:
- All data sent between your device and 31900 servers is protected by SSL/TLS encryption. This means account information and transactions cannot be read by third parties during internet transmission.
- Account passwords are stored in a cryptographically hashed form and cannot be read by anyone, including our staff.
- Access to user data within the platform is restricted to staff who require it for specific operational purposes, subject to strict access controls.
- User data is retained while your account is active or as needed to fulfill legal obligations. After account closure, data not required for compliance purposes will be deleted following prescribed retention periods.
Although we strive to protect your data, no security system is perfect. If you suspect any suspicious activity on your account, please contact 31900 support immediately.
Data Sharing and User Rights
Third-Party Sharing
31900 does not sell or rent users' personal information to third parties for marketing purposes. We only share data in the limited cases below:
- With approved payment processors enabling safe handling of RM deposits and withdrawals.
- With game providers necessary to deliver game content to you, only sharing technical details required for gameplay.
- Sharing with government authorities or law enforcement when legally required under Malaysian law or court orders.
User Rights Regarding Personal Data
As a 31900 user in Malaysia, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: If your information is inaccurate or outdated, you can update it via account settings or contact our support team.
- Right to Erasure: You may request the deletion of your personal data, subject to any legal retention obligations that may prevent immediate erasure in certain cases.
To submit any requests related to your personal data rights, contact the 31900 team via our support email. We will process your request within a reasonable timeframe as required by applicable law.
Policy Changes and How to Contact Us
Updates to This Policy
31900 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service improvements. When material changes occur, the "effective date" at the top of this page will be updated. It is the user’s responsibility to review this page periodically. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how 31900 handles your personal information, please contact us via the following channels:
- Email: [email protected]
- Live support: Available 24/7 via the in-platform chat
- Frequently Asked Questions: Visit our FAQ page for instant answers about privacy and account security
The 31900 support team strives to respond to all privacy-related inquiries within a reasonable timeframe, usually within 3 working days.
Have More Questions?
The 31900 team is ready to help you understand how your data is used and protected. Contact us or visit our FAQ page for more information.